How to Enroll

City and County of San Francisco, Superior Court of San Francisco, San Francisco Unified School District (SFUSD), and City College of San Francisco employees and Retirees can enroll in health benefits elections online by clicking on the SF My Hub button on this page.

If you are an employee of SFUSD, City College or a Retiree and have not previously registered an account, you will need to Register your Account (one-time only). Go to the How to Enroll Online steps below.

For instructions on how to enroll online, download the How to Enroll in Benefits Manual for New Hires and Qualifying Life Events.

If you are unable to enroll online, get Help below.

City College, SFUSD and Retiree members will need to register an account to access the SF My Hub.

When adding dependents, remember that not all relationship types are eligible to receive benefits. 

To find out if your dependent is eligible for coverage, please refer to the Eligibility Relationship Types table or go to our Eligibility Rules page to learn more.

• If you are unable to log into the Employee Portal or SF My Hub, please contact the City and County of San Francisco’s Department of Technology Help Desk at (628) 652-5000 between 7:30 a.m. and 5:00 p.m., Monday through Friday. You will be asked to provide your DSW (Employee ID) Number and additional information to validate your identity. 
  City College employees and SFUSD employees, if you do not know your DSW, please contact SFHSS Member Services at (628) 652-4700.

• Retired Employees or Surviving Spouses, if you cannot log into the Employee Portal or SF My Hub, please contact SFHSS Member Services at (628) 652-4700.

• If you have questions about your benefits, eligibility, or navigating SF My Hub, contact SFHSS at (628) 652-4700. Our telephone hours are Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m. and Thursday from 10 a.m. to 12 p.m. and 1 p.m. to 5 p.m. Our walk-in service hours (doors close at 1 p.m.) are Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 1 p.m. and Thursday from 10 a.m. to 1 p.m. Visit Contact Us for more details.

If you do not have access to SF My Hub or are a City College of San Francisco employee, you can make your Qualifying Life Event health benefits elections by downloading and returning a completed Enrollment Application Form. 

Find your Enrollment Application Form by clicking the appropriate link below.

• City and County of San Francisco
• MEA
• Superior Court of San Francisco
• Commissioner
• SFUSD
• City College
• Retirees with Medicare
• Retirees without Medicare

Fax your completed form along with photocopies (no originals) of your supporting documentation to (628) 652-4701 or mail to SFHSS, 1145 Market Street, 3rd Floor, San Francisco, CA 94103.

Access the SF Employee Gateway here. SFHSS recommends Firefox and Microsoft Edge or Safari.  For best performance, do not use SF My Hub in private browsing or incognito modes.  For Firefox, components of SF My Hub may be unstable if the browser history settings are set to never remember history.